HelpBob is a product of Luna And The Stars LLC, a Delaware limited liability company. On this page, “HelpBob,” “we,” “us,” and “our” refer to Luna And The Stars LLC.
01Our commitment
HelpBob is committed to making its website and web application accessible to the widest possible audience, regardless of ability or technology. Accessibility is central to our product and to how we build our own digital presence. We treat accessibility as an ongoing process, not a one-time project, and we improve continuously.
02Conformance status
The Web Content Accessibility Guidelines (WCAG) define requirements to make web content more accessible. We measure our site against WCAG 2.1 Level AA as our baseline and are actively working toward WCAG 2.2 Level AA.
If a limitation prevents you from using the Service, contact us (below) and we will help and provide the information or function in an accessible way.
03Measures we take
To support accessibility, we:
- Consider accessibility from the design stage and throughout development.
- Test our pages using automated tools and manual review, including keyboard-only navigation and screen-reader checks.
- Use HelpBob’s own scanning and source-level remediation on this website.
- Review accessibility when we ship significant changes, and revisit this statement periodically.
04Compatibility
The HelpBob website and application are designed to be compatible with recent versions of the following:
- Browsers: Chrome, Firefox, Safari, and Edge.
- Screen readers and assistive technology: NVDA and JAWS (Windows), VoiceOver (macOS and iOS), and TalkBack (Android), used with a supported browser.
The site may not display or behave optimally in browsers older than the two most recent major versions, or with assistive technologies we have not tested.
05Technical specifications
Accessibility of the site relies on the following technologies to work with your browser and any assistive technologies: HTML, WAI-ARIA, CSS, and JavaScript. These are used in line with accessibility standards; where JavaScript is disabled, some features may be limited.
06Third-party content
This statement covers content we control on helpbob.ai. It does not cover third-party websites we link to, or third-party services embedded in our site, which are governed by their own providers’ accessibility practices.
07Feedback and contact
We welcome your feedback on the accessibility of HelpBob. If you encounter a barrier, or need information or a feature in a different accessible format, please contact us:
- Email: [email protected]
- Post: Luna And The Stars LLC, 8 The Green, Suite B, Dover, DE 19901, United States
We aim to respond within 5 business days. Please tell us the page or feature involved, the problem you experienced, and the browser and assistive technology you were using, so we can reproduce and fix the issue quickly.
08Enforcement and escalation
If you contact us about an accessibility barrier and are not satisfied with our response, you may be able to raise the matter with the accessibility enforcement or consumer-protection authority in your country. We would, however, always prefer to resolve the issue with you directly first.
09Assessment and approval
This statement reflects our assessment of the accessibility of helpbob.ai as of the date above. It was prepared by HelpBob and is reviewed periodically and after significant changes to the site.